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Program:
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Long-Term Care Family Support and Action Line
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Address:
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c/o Director - Long-Term Care Inspections BranchLong-Term Care Operations Division
119 King St W, 11th Fl
Hamilton, ON
L8P 4Y7
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Map
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Street Address:
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438 University Avenue, 8th Fl
Toronto
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Map
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Accessibility Notes:
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By mail or phone, not in-person
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Hours:
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Service | |
| Sun | 8:30am-7pm | |
| Mon | 8:30am-7pm | |
| Tue | 8:30am-7pm | |
| Wed | 8:30am-7pm | |
| Thu | 8:30am-7pm | |
| Fri | 8:30am-7pm | |
| Sat | 8:30am-7pm | |
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Service Description:
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Government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators
Handles urgent and non-urgent complaints
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Eligibility / Target Population:
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People with concerns or complaints about an Ontario long-term care home or about a local Home and Community Care Support Services agency
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Languages:
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English * French
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Language Notes:
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French reception, programs, publications, and website * French interpretation available upon request
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